We're confident that you will enjoy the benefits of your Lumea device. And we stand by it. Therefore, we proudly offer a 30-day, risk-free guarantee. If, for any reason, you find that the product isn't right for you within this period, we're committed to ensuring a hassle-free return and refund. It is to show that we trust in the product quality and efficacy of our products. We, at Lumea, find tremendous value in our devices!
We're confident that you will enjoy the benefits of your Lumea device. And we stand by it. Therefore, we proudly offer a 30-day, risk-free guarantee.

We do not apply discount codes to past purchases, exchanges, or refund requests. Discount codes are valid for new purchases only and cannot be retroactively applied.

Your product must be fully working and in its original cosmetic condition for a full refund. We will perform an inspection to determine this when we receive your product.

You may be charged a restocking fee of 10% – 30% of the purchase price depending on the exact condition of the product. Find examples of our grading criteria and correlating restocking fees below. Please note that the grading criteria relates strictly to cosmetic condition.

Grade A - 100% Refund
The product is in excellent cosmetic condition:
Looks New

Grade B - 10% Restocking Fee:
The product has slight cosmetic wear:
Minimal Discoloration
Odor
Bending